Some customers charged twice for Bank of Ireland withdrawals

Anyone who isn't a current account customer of Bank of Ireland and withdrew money from one of its ATM terminals earlier this week may have been charged twice for the transaction, it has emerged.

It’s understood that non-Bank of Ireland customers who made a cash withdrawal at the bank’s ATMs on February 26th experienced a duplicate debit on their account. This means, for example, that someone withdrawing €50 would have had €100 deducted from their current account.

A spokesman for the bank said the issue that caused the error has now been resolved and that affected customers should expect to receive a refund “as soon as possible”.

“We are working to rectify the duplication for those impacted so that their account balances are corrected as soon as possible. We would like to apologise for the inconvenience,” he said.

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Permanent TSB has informed its current account customers that they might have been affected by the error, adding that they expect the issue to be resolved shortly.

“All customer accounts which have been impacted will have their account balances corrected as a matter of urgency,” the bank said.

Technical errors

The ATM issue is the latest in a line of technical efforts to hit Irish banks.

Customers of Ulster Bank have been affected a number of times, including issues around transactions made using the bank’s mobile app not appearing in customers accounts, as well as technical issue that meant customers could not access the bank’s online and mobile banking services.

In recent years, Bank of Ireland embarked on a €900 million core banking systems programme aimed at overhauling its ageing technology.