Sir, – I sympathise entirely with Gemma McCrohan (Letters, May 1st) when she tells of her frustration listening to recorded telephone messages. As she relates, such messages usually begin by referencing a "higher volume of calls than normal" before apologising repeatedly for the delay in answering. What constitutes a "normal" level of calls, and at what point does the present high level of calls being experienced become the "norm"? – Yours, etc,
PETER McILWAINE,
Ballymore Eustace,
Co Kildare.