Telus International to create 300 new jobs at Irish sites

Telus International Ireland is to create 300 additional jobs at its Irish sites over the coming year.

The company, which provides customer experience, technical support and sales operations solutions to international customers such as Google, already employs 2,000 people across facilities in Cork, Dublin and Ballina, Co Mayo.

The new jobs will span a range of areas including tech and customer support, shared services, cloud infrastructure and business intelligence analytics. The roles, recruitment for which is already under way, include onsite, remote, and hybrid working opportunities

The new posts come as the company is also investing €2 million in its Irish facilities.

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Headquartered in Vancouver, Canada, Telus previously acquired Voxpro from founders Dan and Linda Kiely in a deal valued at up to $150 million. It rebranded the business in 2019.

Telus has been in expansion mode of late, having made a number of other big-name acquisitions, and going public in 2021 in a move that valued the company at CAD$8.5 billion (€5.9bn ).

Recently-filed accounts show the Irish operation recorded pretax profits of €3.7 million in 2020, having reported a €6.3 million loss the prior year. Revenues slipped to €80.8 million from €81.8 million.

New areas

Speaking to The Irish Times, vice-president of operations and general manager at Telus International Ireland, Roger Clancy, said the Irish operation had grown substantially since it was acquired, with the company expanding into new areas such as AI and data annotation.

“The new jobs are being created as part of a foundation for further growth, and are recognition of the skills and capabilities that are here in Ireland,” he said.

“We’ve really been encouraged to look at the long-term opportunities that are arising as we come out of the pandemic, and this includes moving up the value chain. A lot of the work we do in terms of innovation distinguishes us from our competitors, so it is really about building on that.”