Intercom

Chatbots, emojis and GIFs: how companies should communicate with customers

Research reveals the tools consumers prefer when it comes to dealing with customer service

European tech groups lose $400bn in value following funding crunch

Investor wariness creates first big test of continent’s tech scene since rise of start-ups Spotify and Revolut

Equals raises $16m in Series A funding round

Start-up founded by former Intercom employees is developing a spreadsheet tool to rival Excel

Intercom to cut Irish jobs as it reduces global workforce by 13%

Company is latest tech firm to cut staff with Amazon also reported to be weighing lay-offs

It’s good to chat: How bots evolved into many companies’ first line of engagement

They used to be an unloved oddity, but automated chatbots have now evolved to the point where they may be about to fully come into their own

Intercom switch sees Eoghan McCabe return to chief executive role

Karen Peacock to take on advisory role as she pursues other opportunities

What makes staff want to leave their jobs? Ask them

Don’t wait for an exit interview to talk to employees

Tech unicorn Intercom overhauls platform with two new products

Along with the new products are a complete rebuild of the popular Intercom Inbox

Interim examiner appointed to commercial fit-out company Sonica

Firm has been hit by Covid-19 restrictions and disputed payment in Germany

Intercom to create 150 new jobs at Dublin HQ

Expansion of local team to 400-plus comes as Irish tech unicorn edges nearer public listing

Greenhouse Software to create 100 jobs

Hiring software company embraces remote and hybrid working as it expands in Ireland

Going to college? Head to the open days in universities around the country

When are they on and what’s on offer? Key facts about 2021-2022 open days

Plans to increase tech unicorns tenfold in Europe proposed

Representatives from start-up organisations across EU unveil initiative to boost unicorns

Evervault to expand as founder urges encryption not regulation

Data security company aims to grow employee numbers by 20, Shane Curran says

NDRC to provide ‘founder friendly’ investment on new accelerator

Successful applicants to receive mentoring from country’s leading tech entrepreneurs

Tech companies team up with UL for radical computer science programme

Four-year course allows students to complete paid residencies with professional teams

Enterprise Ireland doubles investment in start-ups

State agency invested more than €48m in early stage Irish companies last year

Revenues surge at Irish tech unicorn Intercom

Turnover has more than doubled over the last two years for the software company

State lags in ranking of best ‘start-up friendly’ nations

Mid-table mediocrity for the Republic in rankings headed by Baltic States

Call for State to be aggressive in incentivising entrepreneurs

Intercom co-founder and chairman Eoghan McCabe urges tax changes for start-ups

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