Got a complaint? Know where to go
If you have issues with retailers or providers, there are organisations that can help
Run into trouble with an airline? This app could help
Flights Rights Calculator works out your entitlements in event of disruption or lost bags
Customer satisfaction: where to turn when things go wrong
From financial services to broadband to air travel, there are several public bodies charged with protecting the consumer. But what do they all really do and can they really help?
Airline problems prompted most complaints to EU consumer body
Flight cancellations and delays the number one cause for passenger complaints
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