Train services operating to and from Heuston Station were subject to serious delays on Thursday evening when a freight train developed mechanical faults in Kildare.
In the latest update issued shortly before 6pm, Irish Rail said the freight train was in the process of being removed from the section of tracks.
All train services in and out of Heuston were delayed for up to an hour due to the fault.
Update: significant delays continuing to services to/from Heuston. Freight train at Kildare expected to be cleared within 20 minutes.
— Iarnród Éireann (@IrishRail) July 9, 2015
@IrishRail How do a whole cohort of non Twitter users, older generation, find out updates about train delays? No announcement in 45 mins!
— Oliver Skehan (@oliskehan) July 9, 2015
@IrishRail please get it together. Train broken down on Waterford line for 2 hours. No communication with your customers is bad for business
— Una Herlihy (@UnaHerlihy) July 9, 2015
Irish Rail has apologised to affected customers and tweeted that refunds will be issued.
Customers took to Twitter to complain about a lack of communication between the company and commuters.