Gong to create at least 80 jobs in Dublin as it eyes European growth

Gong, a US-Israeli tech company that uses artificial intelligence to analyse customer data to help win more sales, is to create 80 jobs in Dublin.

And the company said there is the potential for many more jobs to be created locally given the “strong talent pool here” and the importance of the European market to the company.

"We first launched in 2015 and are now at almost 1,000 employees globally, with over 300 customers in EMEA currently. As we scale across EMEA we will continue to build the team here. I feel very bullish on what we will be doing from Dublin," said Wendy Harris, Gong's vice-president of Europe, Middle East and Africa (EMEA) speaking to The Irish Times.

Gong, which was founded by Amit Bendov and Eilon Reshef in 2015, already employs 30 people in Dublin. The new roles being created here cover inside sales, marketing, recruiting, pre-sales, customer success, engineering and information security.

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Headquartered in San Francisco, Gong was last year named one of the fast-growing tech companies in North America by Deloitte, having grown nearly 4,000 per cent from 2017 to 2020.

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The company, which opened an office in Dublin last year to meet growing demand, has raised nearly $600 million from backers such as Tiger Global, Sequoia, Salesforce Ventures and Thrive Capital. It was valued at $7.25 billion last year, following a $250 million Series E funding round.

The company has developed patented technology automatically that records sales calls and video conferences, transcribes them and then uses AI and machine learning to analyse hundreds of data parameters within each call. The result is that salespeople are armed with better information that can help them close more deals.

Gong has nearly 3,000 customers globally, of which more than 300 are headquartered in Europe. Among its European clients are fast-growing Irish tech companies Wayflyer and Teamwork. Other customers include LinkedIn, Shopify, Slack, SproutSocial and Twilio.

"The beauty of Gong is that it works across all of parts of the business. There are companies out there who do some of what we do but none come close to being able to offer the insights that we can provide," said Ms Harris.

Gong's Emea expansion is supported by the Irish Government through IDA Ireland.

Tánaiste and Minister for Enterprise, Trade and Employment Leo Varadkar said the expansion "underscores Ireland's positions as a global hub for leading technology firms seeking to grow and develop their operations".