Some AIB customers have experienced problems when attempting to install a new layer of security designed for those using online or mobile banking.
In recent days, customers were sent a message on their mobile devices saying: “To make payments you now need to update your security. This will make mobile and online banking even safer.”
But in a number of cases the update to the app is not possible because the process fails.
AIB said the issue is not widespread.
Teeth grinding and clenching can have more serious effects than annoying your bedfellow
Storm Éowyn: Roscommon reeling and counting the cost
The Whale Tattoo and The Gallopers by Jon Ransom: A pair of intriguing, imperfect novels
Hit (and miss) parade – Frank McNally on the mixed fortunes of a who’s who list from 40 years ago
A spokesman for the bank said: “The issue seems to lie in registering a secure connection between the bank and a mobile phone.”
The spokesman said the bank had not received a level of complaints that would indicate the issue was widespread. He said anyone affected should phone the bank’s technical support team.
AIB is bringing in the extra layer of security on its mobile app to help prevent fraud.
