Branding fiascos will never go away as long as companies keep putting their customers last

‘Dawdling, walking three-abreast, or doing anything else to block a footpath is ill-advised on busy streets ... people walk faster than they do in less populated spots’

The gap between hype and reality is frustratingly wide and growing

Comic Sans is never going to be as reviled as its critics would like

Serious point of this episode is the hoaxes it spurred have been relatively harmless compared to plethora of online scams that continue to go unchecked

Younger workers who don’t say hello when they answer a call need to know it’s a problem

Admissions of overwhelm show humanity, if people in charge are strategic with their weaknesses

A flood of AI-generated complaints means a new kind of unwarranted hassle for HR and customer services

When top executives work remotely, it becomes more difficult to drag everyone else to their desks

Emotionally competent partners are valuable to workers and bosses alike

Dismissing people by email or phone is still distressingly common and needs to stop

One boss thinks giving staff freedom to organise work over seven days might be better than the ‘traditional’ four-day week

That’s why companies need to think of ways to encourage open adoption

The outgoing Berkshire Hathaway boss kept his letters to shareholders brief and breezy, and owned up to his mistakes

European Central Bank wants employees to swap roles at a faster pace