Extensive research, both before and during the pandemic has shown that good management pays off

Re-entering Russian market – if and when it becomes feasible – will be no easy feat

Handing out knighthoods and bonuses for screwing up is demoralising and poisonous

Older customers are suffering because of organisations’ failure of customer strategy

Three steps managers can take to bring staff through periods of great uncertainty

If everyone is now a ‘professional’ – what does professionalism actually mean?

Twenty years after energy group collapse, memories are fading – and that is dangerous

Ford’s simple Model-T offering in black teaches much to modern supply chain agents

Innovative organisational habits are slow to catch on, but they can transform bloated bureaucracies

In-person meetings can trump video calls but there is a place for a best-of-both approach

Tech firms tend towards maximum choice for staff, with financial firms the most rigid

Managers need to take responsibility for thier own failings

Pursuit of glory can come at expense of healthier life balance and better long-term future

Pandemic forces companies to think creatively and jolts consumers into 21st century

The implication that change management is a matter of life or death was always in slightly dubious taste