Sir, – On Tuesday I received two letters regarding the household charge registration on my former home. Both related to the direct debit, both identical, except one was dated March 1st and the second, March 2nd! What is the reason for this duplication? In fact, what was the purpose of the letter in the first place, as I had already received an email confirming the direct debit?
If you consider the cost of postage, the cost of printing, and the fixed costs that the letter system requires, then these letters have eaten up at least €3 of a €100 revenue. Three per cent waste before the first direct debit is collected? No doubt the household charge people will write to me twice for each direct debit, costing another €12, making the total waste of 15 per cent.
I expect better. Perhaps I’m just a fool. – Yours, etc,