Madam, – Why, oh why, must we have mechanical voices answering telephone calls? It’s become quite a farce – press one for Santa Claus, two for your fairy godmother and so on. By the time you take your pick you’ve almost forgotten your query.
I am a very senior citizen and must now regard the telephone as a useless object because it has become quite impossible to carry out any satisfactory business calls on it. Between mechanical voices which waste your time, and the assumption that everyone has access to websites, current life has become extremely difficult and exasperating. – Yours, etc,