Know before you go: Just 5 per cent of us know our rights when we fly, according to a survey carried out by the European Consumer Centre to mark European Consumer's Day last Friday.

For example, most people don’t know that a claim over damaged luggage has to be made within seven days or what their rights are if a flight is cancelled or delayed (they are entitled to choose between an alternative flight or a ticket refund and if a replacement flight is much later, they are entitled to free meals and refreshments).