Irish technology firm Auxilion has won a deal worth €5 million with global wind and solar energy firm Mainstream Renewable Power.
Under the contract, which runs for five years, Auxilion will move the energy firm’s IT support service and infrastructure management to the cloud, providing IT support to Mainstream across five continents.
“We are experiencing exponential business growth and realised that traditional on-premise, localised and multi-vendor approaches to IT support simply aren’t scalable,” said John Shaw, chief information officer at Mainstream.
“With end-to-end global IT support services from one partner, our information services team focuses on priority IT improvement projects, safe in the knowledge our employees and affiliates are well supported at all times.”
As part of the service, Auxilion will implement a new virtual agent model powered by cloud technology that allows support agents to help users anywhere in the world.
Mainstream’s IT infrastructure is also moving to the cloud, with applications such as Microsoft Office 365, SharePoint Online, Dynamics CRM Online and Microsoft Azure being used.
“With the increasing adoption of the cloud, much of what you can put on and support on the cloud is also increasing,” said Graham Quinn, chief technology officer with Auxilion.
Infrastructure cuts
The move will help Mainstream cut its IT infrastructure and support expenses over a period of time, while also giving the company the ability to scale quickly should it need to do so.
“Moving to the cloud enhances the ability of our staff to work anywhere at any time using any internet-enabled device. The added advantage is that we don’t have to make big investments in IT infrastructure,” said Mr Shaw.
