The boom in the economy: I suppose we are learning about some of the downsides like more accidents and more congestion.

The importance of IT: We have a leading edge system here and it gives us an edge elsewhere as a result.

Eliminating paper within a company: It comes down to the simple fact that people touching paper is costly.

The changes since he took up the job: We are improving the retention of customers in a marked way.

Eagle Star and its staff: I found over the last three years that there are ideas bubbling out of this organisation.