Italy's ENAC civil aviation authority has fined Ryanair €3 million for failing to help passengers stranded by Icelandic ash.
In a statement today, ENAC cited 178 cases in which Ryanair had failed to meet its obligation to assist passengers between April 17th and 22nd, when airlines cancelled hundreds of flights across Europe as the volcanic ash cloud shut airspace.
ENAC said Ryanair passengers stuck in Rome had to be helped by its own staff, members of Italy's Civil Protection agency and employees of the Rome airports operator.
In contrast, almost all the other airlines provided adequate assistance to stranded ticket-holders, ENAC said. No one was immediately available for comment at Ryanair.
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Reuters